by Ralph Brogden | Blog
It never ceases to amaze me… Companies spend an enormous amount of time, effort, money, and energy trying to get people to make a purchase, and when they do, they completely drop the ball when it comes to customer service. This is an issue every business needs...
by Ralph Brogden | Blog
“Dissonance” is a term used to describe the annoying feeling you get in your ears when two sounds clash instead of harmonize. From a marketing strategist standpoint, it’s what happens when marketing promises one thing and salespeople deliver...