It never ceases to amaze me… Companies spend an enormous amount of time, effort, money, and energy trying to get people to make a purchase, and when they do, they completely drop the ball when it comes to customer service. This is an issue every business needs...
“Dissonance” is a term used to describe the annoying feeling you get in your ears when two sounds clash instead of harmonize. From a marketing strategist standpoint, it’s what happens when marketing promises one thing and salespeople deliver...
RALPH BROGDEN, MASC is a best-selling author, publisher, and marketing and media consultant. His work has been featured on CBS, NBC, ABC, FOX, USA Today, The Huffington Post and hundreds of nationally-syndicated television, newspaper, and magazine outlets. He is a producer for Business Innovators Radio Network and host of Rebelpreneur Radio for WCKG 102.3 in Chicago.